Star Stable Online
Bugs & Live Issues
Account: General
- New Player Character Update
- Star Stable Login Queue
- Why is my chat blocked?
- How do I verify my account?
- How do I change my email address?
- How can I change my password?
Account: Mobile
Payments: Desktop
- What do the different payment statuses mean?
- I have made a payment, but I have not received my goods.
- How can I get a refund on my purchase?
- Why was my payment rejected?
- Can I make chargebacks or reversals on my own to get my money back?
- What is a Double Star Coins Weekend and when is it?
Payment: Mobile
- I have been charged for both desktop membership and in-app monthly subscriptions, how do I cancel the mobile subscription/request a refund?
- Why am I not allowed to make purchases on Star Stable on Mobile?
- [iOS] I would like a refund for my purchase on Star Stable Online on mobile
- How do I make purchases on Star Stable Online on mobile?
- How can I avoid accidental in-app purchases?
- How can I find my in-app purchase history?
Gameplay: Desktop
- How to toggle the magic coat on desktop!
- How to care for your horse on desktop
- How do I lead my horse?
- How do I pet my horse?
- How do I use the Photo Mode?
- Where can I buy the pet seals?
Gameplay: Mobile
Technical: Desktop
- Is my device ready for snow?
- Snow in Jorvik!
- Pink Screen Troubleshooting
- Water update!
- Computer specs for Star Stable Online
- How to uninstall and reinstall Star Stable on Mac
Technical: Mobile
- [Android] Country Availability for Star Stable Online on mobile
- [Android] Recommended Android specs for Star Stable Online
- [iOS] Country Availability for Star Stable Online on mobile
- How do I contact Customer Support on Star Stable Online on mobile?
- [iOS] How do I download Star Stable Online on mobile?
- How do I report a bug on Star Stable Online on mobile?
General Game Guides
- What is Star Coins and Jorvik Shillings? – purchasing Star Coins and game items in Star Stable Online
- How do I buy the Welsh Pony?
- Your License to use the game/service
- How do I change my home stable?
- How do I sell items?
- When is the next Free Star Rider offer?
Game Progression
- How do I unlock Wildwoods?
- Why are there no more quests for me to do?
- What are achievements?
- I’m a Star Rider. Why can’t I go everywhere in the game?
- How do I get a fishing rod?
- How do I unlock Jorvik City?
Social Interaction
- How do I become a Brand Ambassador?
- What is a Game Master, and how do I recognize one?
- How do I ignore a player?
- Why can’t I see my friend in-game?
- How do I send a message to my friend?
- Can PC/Mac players and mobile players play together?