If your game won’t launch, freezes during updates, crashes unexpectedly, or just doesn’t behave as it should, you might be dealing with a Desktop Launcher issue.
These problems can happen for a few reasons, like corrupted files, connection issues, or bugs.
The good news is that you can help us figure it out faster by sending us your launcher logs and a behind-the-scenes report on what’s going on.
Here’s how you can send them:
-
Open your Star Stable Desktop Launcher
-
Click on Settings ⚙️
-
Select Logs
This will open the folder where your launcher’s log files are saved 📁
-
Head over to our Customer Contact Form
-
Explain the issue you’re experiencing in your message
-
Attach the logs files from the folder
-
Click Send and you’re all set!
Thank you for helping us investigate the issue. The more we know, the faster we can help you get back in the saddle!
For more details on how to report any technical issue or bug, be sure to check out our full guide here:
How do I report a technical issue or bug?