If you encounter something weird in the game that looks like it’s not supposed to be there, and restarting or deleting game files doesn’t help, you can report the bug to us. Contact our Customer Support Team using the contact form on our website, and please include as many details as possible.
When reporting a bug, please follow these steps:
- Add a short but descriptive title to your ticket so Customer Support can sort through problems better.
- Write a detailed description of the bug and answer the following questions:
- When did it first occur?
- Does it happen all the time, or when you do something specific?
- What did you do before the bug occurred?
- Did restarting the game help?
- Are your graphics and computer drivers updated?
- Are you using a Windows PC, Mac, or mobile?
- Did you change anything major on your device since the issue showed up?
- If possible, add screenshots or videos. They are super helpful!
Our team might ask more questions, and it can sometimes take a while to reproduce the issue and find out what’s causing it, so don’t worry if you don’t receive a reply right away.