We know how frustrating it can be when you’re ready to ride, but something’s not working right. Whether you’re having trouble getting into Star Stable or you’ve run into a bug once you're in, don’t worry!
Let’s break it down and help you figure out what’s going on.
Q1: What should I do if I can’t get into the game at all?
This means Star Stable won’t start, gets stuck loading, or crashes before you can play. This can happen on desktop or mobile, and the reasons can be a bit different depending on your device.
If you're playing on desktop (PC or Mac):
Some common reasons could be:
The computer doesn’t meet the minimum system requirements for Star Stable.
Using an outdated version of the game launcher.
There’s an issue with the graphics card drivers.
A background app (like an antivirus or firewall) might be blocking the game.
Slow or unstable internet connection. Star Stable needs a good connection, especially to load the world and game data properly.
If you're playing on mobile (Star Stable Mobile app):
Common reasons could include:
Your device might not be supported. The app only works on certain iPhones and iPads that meet performance standards.
There’s not enough storage space on your device.
You’re running an old version of the app or your device’s operating system.
A bad internet connection (especially if you're on mobile data instead of Wi-Fi).
The app needs to be reinstalled; sometimes, files can get corrupted.
What I can try:
Restart your device and try again.
Ensure internet connection is strong and stable (Wi-Fi is recommended).
Update the game launcher (desktop) or app (mobile), and check for system updates on the device.
Close any other apps running in the background that could interfere.
If on a desktop, update the graphics drivers.
If nothing works, try reinstalling the game/app.
Q2: What if I can open the game, but I see a bug?
Bugs can happen on both mobile and desktop, and they can look different depending on the issue. There are two main types:
In-game bugs:
Things like:
Characters, horses, or NPCs are floating, missing, or stuck.
Quests don’t work, items don’t load, or the map is broken.
Menus or buttons don’t respond.
These issues may be due to temporary problems, outdated files, or server issues.
Technical bugs (outside the game):
Things like:
The game crashes, freezes, or won’t let you click anything.
You’re stuck on a black screen, or the game won’t finish loading.
The launcher or app shows an error message.
Storage/memory issues, background apps, corrupted files, or device compatibility problems can cause these.
What info helps us help you:
If you run into a bug, here’s what to include when reporting it:
What device are you using? (e.g., iPhone 13, Windows 10 laptop, MacBook Pro)
Are you playing on a desktop or a mobile?
A clear description of the issue, what happened, and when.
Did the bug happen once, or does it happen every time?
If possible, a screenshot or screen recording of the bug.
For desktop users: any error messages or specs (RAM, OS, graphics card).
Still stuck? We’re here to help!
If you've tried everything and the issue still isn’t fixed, please reach out to the Customer Support Team.
You can contact us here: https://www.starstable.com/en/support
Make sure to include all the details listed above. The more info we get, the faster we can help you get back in the saddle!