If you are experiencing a potential bug or issue with the app and not finding an answer in our FAQs, you can contact our Customer Support. To do so, you can either contact our support team by clicking here or through the SSOM App:
- Tap the question mark icon in the upper right corner of the app
- Tap “Contact us”
- Describe the issue you are experiencing
- Send it to our team so we can help!
Please include as much information as you can regarding the possible bug or issue. Screenshots and screen recordings are always very useful to us. The iPhone has a function where you can record the screen, which you can access with these steps:
- Go to Settings on your iPhone
- Go to Control Centre
- Choose Customize Controls
- Scroll down and press + on Screen recording
- Make sure it is in the Include list
- Open up the Control Centre by swiping upwards or downwards from the upper right corner
- Press the logo with two circles and in 3 seconds your screen will start to record!