We understand that sometimes things don’t go as planned, and you might need a refund. We’re here to help! If your purchase hasn’t been used, you can request a refund, but please remember, refunds can only be processed within 30 days from the purchase date. If you’re within this timeframe and need assistance, just reach out to our Customer Support team — we’ll be happy to assist you!
Here’s What You’ll Need:
To make sure we can process your refund request as quickly as possible, please include your payment receipt for the transaction you wish to be refunded. This helps us find your payment right away and speed up the process!
Important Notes to Keep in Mind:
- Mobile Payments: Unfortunately, we can’t issue refunds for purchases made via mobile, Paysafecard, or prepaid cards. If you’ve made a mobile payment, please request your refund through the App Store (iOS) or Google Play Store (Android).
- Chargebacks or Payment Reversals: If you need a refund, please contact us directly — no need to go through a chargeback or payment reversal with your payment provider. Doing so can cause complications and may even lead to the permanent closure of your Star Stable account. Our Customer Support Team is here to help with any refund requests, and we’ll guide you through the process!