Can I deactivate the chat for my child? If you want to deactivate the chat for your child permanently, please contact our Customer service team from your registered parent email address via the contact form on our homepage. Related articles How do I know my child is safe in the game? Can my child create an account without my consent? How can I delete my child’s account? Someone is on my child’s account. What should I do? I click on the GDPR link in the email to give consent, but I receive an error page. Why is that?