You may be eligible for a refund under certain conditions. To qualify, please ensure that:
•You reach out to us within 48 hours of purchasing the horse.
•The horse remains at Level 1 and has 0 XP, meaning it hasn’t been ridden, trained, or used in any way.
Refunds are only possible if the horse has not gained any experience points, as this ensures that the purchase remains unused. Keeping these conditions in mind will help make the refund process smoother and more efficient.
If you meet these criteria, feel free to contact our Customer Support Team, and we’ll be happy to assist you with the refund process!