First, check your junk folder. If you find the consent email there, mark it as safe and then click on the link within the email (this will only work after you have marked the email as safe). If you can’t find the email, you can resend it after 72 hours on our homepage.
If you have accidentally given us an incorrect parent email address, contact our Customer service team via the contact form on our homepage. Please fill in your own birth date as a parent in order to use the contact form and provide us with as much information as possible.