Please check the status of your payment in the section Purchases under Account > Settings.
If your payment status is failed, then please retry. You should not have been charged for this transaction.
If the status is pending, it may be taking some time to get confirmation from your bank.
Please wait up to:
- 3 hours for credit card and PayPal payments
- 24 hours for mobile payments
- 10 business days for bank transfers
If the payment’s status does not update after that time, then your transaction has failed, and you should try again. However, if you were charged, but the status remains Pending, contact our Customer service team with a proof of the charge.
If the status is Approved but you still haven’t received your purchase, then please contact our Customer Support team as well.